How your personal data is collected, why it is used, and how it is kept secure — all clearly explained here.
This Privacy Policy applies to the Zetwin platform (https://zetwin.bet) and all associated applications, services, and content. By accessing Zetwin or creating an account, you are deemed to have consented to this Privacy Policy.
Zetwin provides online gaming services to players across multiple countries, including Bangladesh. Our privacy policy is built in accordance with international GDPR (General Data Protection Regulation) standards and local data protection laws.
This policy is available in both Bengali and English. In the event of any conflict, the English version shall prevail. For any questions, please contact our privacy team directly.
Zetwin collects only what is necessary. Here is a breakdown of the types of information we collect:
| Data Type | Example | Required? |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Yes |
| Contact Information | Email address, mobile number, current address | Yes |
| Payment Information | Mobile banking number, transaction ID | Yes |
| Technical Information | IP address, device type, browser information | Automatic |
| Gaming Activity | Game history, betting patterns, login times | Automatic |
| KYC Documents | NID copy, passport, proof of address | On withdrawal |
Zetwin collects your information through the following methods:
When you create an account on Zetwin, complete KYC verification, make a deposit or withdrawal, or contact our support team — you are directly providing us with information. We collect this data consciously and with your consent.
Certain information is collected automatically while you use the platform — including your IP address, browser type, operating system, pages visited, and session duration. This data is gathered via cookies and log files.
For the identity verification (KYC) process, we may use trusted third-party verification services. These services adhere to international security standards and are used solely to verify your identity.
Zetwin uses your information for the following purposes. Each use has a clear and legitimate reason behind it:
Zetwin never sells your personal information. However, limited data may be shared in specific circumstances:
Zetwin uses cookies and similar tracking technologies to enhance the platform experience and remember your preferences.
Cookies can be disabled at any time from your browser settings. However, disabling essential cookies may cause the platform to not function properly.
Zetwin does not retain your data longer than necessary. Retention periods vary depending on the type of information:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For as long as the account remains active | For Service Delivery |
| Transaction History | 5 years | Legal Obligations |
| KYC Documents | 5 years (even after account closure) | AML Compliance |
| Gaming Logs | 3 years | Dispute Resolution |
| Marketing Information | Until consent is withdrawn | Promotional Communications |
| Technical Logs | 90 days | Security Monitoring |
Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.
As a Zetwin user, you have several important rights over your own data. We respect each of them fully.
Zetwin fully upholds all your rights under GDPR and international privacy laws.
You have the full right to know what data we hold about you and to request a copy of it.
You may request a correction if any of your information is inaccurate.
You may request deletion of your data under certain conditions.
You may request that the use of your data be restricted to specific purposes.
You may request a copy of your data in a structured, machine-readable format.
You can withdraw your consent to marketing communications at any time.
Zetwin employs the latest technology to keep your data secure. Our security infrastructure is regularly audited against international standards.
Zetwin strictly refrains from serving users under the age of 18. This is both a condition of our license and a core ethical responsibility.
Zetwin may update this privacy policy from time to time. We notify users of changes based on their nature and significance.
Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. We recommend reviewing this page regularly.
For any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our dedicated privacy team.
Zetwin's commitment to privacy goes beyond words — every measure below is in place to protect you.
Every transaction and piece of personal information you share is protected with bank-grade 256-bit SSL encryption — the same technology used by the world's leading financial institutions.
Zetwin never sells your personal information to advertisers or third parties. Your data is used solely to improve your experience on the platform.
Our privacy policy is built to meet European GDPR standards — among the strictest data protection laws in the world — ensuring the highest level of protection for you.
The identity verification process is fully transparent. You will be informed in advance of why, how, and for how long your KYC documents are retained.
Independent third-party cybersecurity experts regularly audit Zetwin's systems. Any vulnerabilities identified are addressed promptly.
Zetwin has a dedicated privacy team focused solely on data protection and user rights. Reach out to them directly with any concerns.